Privacy Policy

Last Updated: September, 23, 2024

GrowScripts and its affiliates ("GrowScripts," "we," "our," "us") respect your privacy concerns. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, mobile applications, and other services (collectively, the "Services"). It also covers any interactions you have with us offline, such as over the phone, email, or in person.

By using our Services, you agree to the practices outlined in this Privacy Policy.

Information We Collect

Information You Provide

We collect and maintain the personal information you provide while using our Services, including:

  • Name, shipping and billing addresses, email addresses, and payment information when you create an account or make a purchase.
  • Plant-related data, including plant species, health details, and purchase information for plant care products.
  • Information shared through customer support inquiries, chat services, email, or social media channels.
  • Content shared publicly, such as product reviews or comments.

Information Collected Automatically

We use technology to automatically gather information about your device and interactions with our Services, including:

  • Device information (browser type, operating system, etc.).
  • IP address and geolocation data.
  • Details about your visits, such as time on the site and pages viewed.
  • Interaction data from customer service or other engagement channels, such as recorded calls or chats.

Information from Other Sources

We may obtain information from third-party partners, including shipping providers, payment processors, and marketing platforms, to enhance the accuracy of our data and improve the quality of our Services.

How We Use Your Information

We may use your personal information for various business purposes, including:

  • Processing orders and delivering products.
  • Providing customer support and responding to inquiries.
  • Personalizing your experience on our website and recommending products based on your preferences.
  • Communicating with you about product updates, new offerings, or promotions.
  • Analyzing website performance and improving our Services.
  • Protecting against fraud and ensuring the security of our systems.

Cookies and Advertising

We use cookies and other tracking tools to improve your browsing experience and offer personalized advertising. You can manage your cookie preferences through your browser settings.

Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Service Providers: To facilitate payment processing, order fulfillment, customer support, and marketing.
  • Business Partners: With your consent, we may share information with partners offering products or services that may interest you.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights and the safety of others.

Your Choices

You have the right to:

  • Access or correct your information: You can update your details by logging into your account or contacting us.
  • Opt-out of marketing communications: You can unsubscribe from promotional emails at any time by following the opt-out instructions in those emails.
  • Manage cookie preferences: Adjust your browser settings to control cookies.

Data Retention

We retain your personal information for as long as needed to provide our Services or as required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access or disclosure.

Children’s Privacy

Our Services are intended for a general audience and are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we discover that such information has been collected, we will delete it promptly.

Third-Party Links

Our website may contain links to other websites or services that are not governed by this Privacy Policy. Please review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If there are material changes, we will notify you via email or a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SMS

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.